DISPATCH TIMES
All orders are shipped from our Adelaide Warehouse and dispatched within 24 hours of your order date. We dispatch all orders received before 2PM ACDT (Monday-Friday) on the same business day*
*Please note: During peak periods (sale, promotions and public holidays), it may take longer for your order to be dispatched.
AUSTRALIAN ORDERS
All Australian orders are shipped with Start Track Australia.
Orders over $100 - FREE EXPRESS SHIPPING
Standard delivery for orders under $100 - $10 AUD Flat Rate
Express delivery for orders under $100 - $15 AUD Flat Rate
Delivery Times
The below are estimated delivery times once your order has been dispatched.
Standard Shipping - 2-5 business days
Express Shipping - 1-3 business days
INTERNATIONAL ORDERS
All international orders are shipped with FedEx.
Orders over $100 - FREE EXPRESS SHIPPING
Express delivery for orders under $100- $25 AUD flat rate
*Please note: As an international customer you are responsible for: all applicable customs and duty import fees when your order arrives at the destination country. If you would like an estimation of these fees, please contact your local customs office.
Delivery Times
The below are estimated delivery times once your order has been dispatched.
NZ Orders – 3-5 business days
US & China Orders - 2-5 business days
UK & Europe Orders – 5-8 business days
The above delivery times are reflective of orders after being dispatched from our warehouse. This does not include packing and handling times while your order is being completed. After we have dispatched your order, you will receive a Shipping email from us which includes your parcel's tracking number.
Please note waiting times may be extended during promotional periods, public holidays, peak periods or extreme worldwide situations. We cannot accept responsibility for delays in delivery due to unforeseen circumstances such as natural disaster, strike, pandemics or transport complications etc.
It is your responsibility to provide an accurate delivery address and contact details. A current contact number, as well as any additional information such as ideal delivery times or safe leaving locations, should be provided in order to avoid multiple delivery attempts. Multiple delivery attempts or parcel re-direction may incur an additional fee which will be billed to you by the delivery service provider.
